If you realize that you have lost an item, we kindly request that you contact us at [email protected] . Our support team will be more than happy to assist you in any way possible. It is crucial that you reach out to us as soon as you notice the loss, as this will increase the chances of retrieving your item.


Additionally, we encourage you to try reaching out to the driver of your Kruze ride. They may have come across your lost item and be willing to return it to you. However, please keep in mind that our drivers are independent contractors and their personal schedules may be affected by taking time out to return your belongings. Therefore, we kindly ask for your understanding and consideration in this matter.


In the event that your lost item is returned to you, there will be a return fee of USD $15.00. It is important to note that 75% of this fee goes directly to the drivers as compensation for their time spent returning patrons’ items. We believe in fair compensation for our drivers, as they play a crucial role in ensuring the satisfaction and convenience of our customers.


However, it is essential to understand that neither Kola Kruze nor our drivers can be held responsible for any items left behind in any vehicle after a trip ends. As independent contractors, our drivers have no obligation to keep track of or return lost items. We cannot guarantee or provide proof that a driver has your items or will be able to deliver them to you. Nevertheless, we are here to assist you in the best manner possible and will do our utmost to help you retrieve your belongings.