Terms & Conditions

Booking

EVERY CARD WILL BE CHARGED AUTOMATICALLY when booked, not on the day of the trip, much like with Uber, Lyft, or any other platform

If you enter an invalid card on the website, book an appointment, and do not show up (no call, no show), you’ll no longer be allowed to use the service! ⁃ If you do a same-day cancellation and enter an invalid card on the website without sending the cancellation fee, you will not be allowed to book with the company again! If you have insufficient funds on your card, your driver will not be allowed to be dispatched until all cards have been fully processed. Kola Kruze isn’t responsible for rejected card payments.

If you have any questions or concerns. As long as you COMMUNICATE with us, there shouldn’t be any problems. Our mission is to provide you with the best rides ever, but we also have to be fair with business and as professional as possible in regards to patrons, drivers, and considerate of everyone’s time on both ends. Thank you for booking, and I look forward to servicing you all. See you soon! Thank you for the continued support of the Kola Kruze family.

Cancellation

You are able to cancel your appointment 24 hours in advance for a FULL REFUND.

If you cancel your appointment the same day by 6 hours or more (same-day cancellation), we do charge a 50% cancellation fee. (50% of the total cost of the ride)

If you cancel within 3-5 hours, only a 25% refund will be issued.

If you do not show up for your appointment without notice or for any other reason, you will be charged and responsible for the 100% no-call, no-show fee. (100% of your service).

Seating Capacity

KruzeX: This option can accommodate parties of up to 4 people, with one person in the front seat and 3 in the back.

KruzeXL: this option seats up to 5-6 people.

Cleaning

Speaking of cleaning, the drivers mostly use their own cars (typically a Toyota Camry or a hybrid of some sort). If you need to munch on a snack, don’t leave things behind (wrappers, water bottles, trash). As soon as you’re being dropped off please take all belongings, any trash left behind will result in a $10.00 charge.

Lost Items

If you realize that you have lost an item, we kindly request that you contact us at [email protected] . Our support team will be more than happy to assist you in any way possible. It is crucial that you reach out to us as soon as you notice the loss, as this will increase the chances of retrieving your item.

Additionally, we encourage you to try reaching out to the driver of your Kruze ride. They may have come across your lost item and be willing to return it to you. However, please keep in mind that our drivers are independent contractors and their personal schedules may be affected by taking time out to return your belongings. Therefore, we kindly ask for your understanding and consideration in this matter.

In the event that your lost item is returned to you, there will be a return fee of USD $15.00. It is important to note that 75% of this fee goes directly to the drivers as compensation for their time spent returning patrons’ items. We believe in fair compensation for our drivers, as they play a crucial role in ensuring the satisfaction and convenience of our customers.

However, it is essential to understand that neither Kola Kruze nor our drivers can be held responsible for any items left behind in any vehicle after a trip ends. As independent contractors, our drivers have no obligation to keep track of or return lost items. We cannot guarantee or provide proof that a driver has your items or will be able to deliver them to you. Nevertheless, we are here to assist you in the best manner possible and will do our utmost to help you retrieve your belongings.

Overages and Wait Times

We do charge a 0.50 per minute wait time cost for non-airport rides, with the first two minutes being free and a five-minute maximum before drivers can cancel. Again, this only applies to non-airport transportation, such local transportation.

If anything unforeseen prevents you from keeping your appointment time, don’t hesitate to email us in advance at [email protected] or call 1-800-583-0106

Car Seats

Unfortunately, we only drive 18 and up for safety purposes. Your ride may be canceled if you have toddlers or anyone below the age of 18-years-old.