In order to avoid having your appointment cancelled due to safety regulations, if you are not a college student or the parent of a college student, please contact us before booking a ride.

All discounts will be applied directly after booking. If you haven’t received your discount, please contact us at [email protected] or 1-800-583-0106

Please be aware that booking a ride for a specific time ensures we will arrive at the time requested. If your flight arrives earlier than scheduled, we may not be able to accommodate an earlier pickup due to other clients and prior bookings.

While we will make every effort to arrive early if possible, we are not responsible for adjusting schedules for early arrivals. We appreciate your understanding, as there are clients scheduled before and after your ride.

Thank you for your cooperation!

Unfortunately, we do not offer refunds for last-minute changes or early arrival requests. Bookings are made for specific times, and we must accommodate other scheduled clients. We will try our best to come earlier if possible, but refunds are not issued if we cannot adjust the schedule.

For all rides, except airport pickups, the first 2 minutes of wait time are complimentary. After 2 minutes, a charge of $0.50 per minute will apply, up to a maximum of 5 minutes. If the driver has waited for 5 minutes without receiving any communication from you, or if you haven’t come out within the allotted time, the ride will be canceled, and you will need to book a new ride.


Please note, if a ride is canceled after the 5-minute wait period, the full fare will still be charged, and an additional $10 fee will apply for rebooking.

This policy ensures fair compensation for drivers and smooth operations for all passengers.

Thank you for your understanding!